Terms of Service

These terms are an agreement between Blue Logic Technologies Pty Ltd ("we", "us") and the school, club or organisation that signs up for MySportsDay ("you"). The person signing up confirms they're authorised to accept these terms on the organisation's behalf. Please also read our Privacy Policy.

1. The service

MySportsDay is web-based software for running sports carnivals: managing students and houses, setting up events and heats, recording results on marshals' phones, calculating points and sharing live results. What each plan includes is shown on our Pricing page. We may improve, change or add features over time, and we won't remove a core feature you've paid for during your current billing period without telling you first.

2. Accounts and logins

• Each organisation has one Main Contact, who manages billing and staff logins and receives important account emails. The Main Contact can hand this role to another staff member.
• The number of staff logins depends on your plan. Each person must use their own login and keep their password private.
• Marshal links and the parent link don't need a login. Share each one only with the people meant to use it. Anyone with a marshal link can enter results for that heat, and anyone with the parent link (and PIN, if you set one) can view live results.
• You're responsible for activity under your organisation's account. Tell us straight away if you think a login or link has been misused.

3. Plans and payment

• Prices are in Australian dollars and exclude GST, which is added where it applies. Payment is by card through Stripe.
• Single Event is a one-off payment for one carnival. You can buy additional carnivals at the listed price. A carnival that has been run still counts towards your plan if it's later deleted.
• Standard and Premium are yearly subscriptions that renew automatically at the then-current price unless you turn off renewal before the renewal date. You can turn off renewal at any time from Billing; your plan stays active until the end of the paid year.
• Upgrades from Standard to Premium take effect straight away and you're charged the difference for the rest of the year. Changes from Premium to Standard take effect at renewal.
• Offers, such as a discount for Single Event schools that upgrade within a set time, apply as described when the offer is made, to the first year only.
• If a renewal payment fails we'll try again and let you know. If it can't be collected, the subscription ends.
• We'll give at least 30 days' notice by email before changing the price of your plan at renewal.

4. Refunds

Because you can try MySportsDay on a Single Event plan, payments are generally not refundable, including for unused time if you turn off renewal. We'll consider refund requests case by case, so please contact us. Nothing in these terms limits your rights under the Australian Consumer Law, including a refund or remedy if the service has a major failure.

5. When a plan ends

If your subscription ends or isn't renewed, you'll need to choose a plan again to keep using MySportsDay. Your information is kept for 12 months so you can come back or ask us for a copy, and then permanently deleted, as described in our Privacy Policy. You can delete your account and all its information at any time from Account settings.

6. Your information

• You own the information you put into MySportsDay. You give us permission to store and use it only to provide the service to you.
• You're responsible for having the right to enter student information, for example under your school's privacy collection notice, and for keeping it accurate.
• Only enter the information MySportsDay asks for. Don't enter sensitive information such as medical details.

7. Acceptable use

Use MySportsDay only for organising and running sports carnivals and similar events. Don't:

• try to access other organisations' information or get around security or plan limits;
• upload anything unlawful, offensive or that you don't have the right to use;
• overload, copy, resell or reverse-engineer the service;
• misuse the chat helpers or use them for anything unrelated to MySportsDay.

We may suspend an account that breaks these terms or puts the service or other users at risk. We'll contact you first unless it's urgent.

8. Availability and support

We work hard to keep MySportsDay running, especially on carnival days, but we can't promise it will always be available or error-free. Internet access and mobile signal at your venue are outside our control; marshals' phones can save results without signal and send them later. We'll try to schedule maintenance outside school hours. Support is by email and the contact form. We aim to reply within one business day, and on the same business day for Premium schools.

9. Our responsibility

To the extent the law allows, we're not responsible for indirect losses, and our total responsibility to you for any claim is limited to the amount you paid us in the 12 months before the claim. This doesn't limit any rights you have under the Australian Consumer Law that can't be excluded. Results shown in MySportsDay are only as accurate as what's entered; please check important results before relying on them.

10. Changes to these terms

We may update these terms. If a change is significant, we'll email your Main Contact at least 30 days before it takes effect. Continuing to use MySportsDay after that means you accept the updated terms.

11. General

These terms are governed by the laws of Queensland, Australia. If any part is found to be unenforceable, the rest still applies.

12. Contact

Questions about these terms: support@mysportsday.com.au or our contact page.